The Records Solutions Team

Nancy Taia CXRIM CRIM (Life)

Nancy is a seasoned professional and the owner of Records Solutions, a reputable information management consultancy company. A Certified Expert Records and Information Management professional, Nancy is known for her practical, problem-solving approach and her ability to help organisations navigate complex information management challenges.

She has extensive experience leading information governance, recordkeeping maturity, retention and disposal, Microsoft 365 SharePoint and Purview, digitisation, and enterprise information management initiatives.

Driven by a genuine passion for solving complex puzzles, Nancy finds purpose in helping clients understand, improve and optimise their records and information management practices. Her journey into the R&IM industry may have been accidental, but her decision to stay has been deliberate. Over the years, she has built deep expertise through hands-on involvement in the many practical tasks that sit within R&IM, giving her a grounded understanding of how strong frameworks, processes and systems can support real business outcomes.

Nancy’s consultancy experience spans government, education, utilities, not-for-profit and regulated organisations, including Brisbane City Council, Logan City Council, Gympie Regional Council, Central Highlands Regional Council, Council of the City of Gold Coast, Toowoomba Regional Council, Powerlink Queensland, Toyota Motor Corporation Australia, RIMPA Global, RANZCR, Churches of Christ and the City of Greater Geelong.

Her work includes information management strategies and frameworks, recordkeeping maturity assessments, information asset registers, defensible disposal processes, retention and disposal schedule development, SharePoint/Purview advisory, digitisation roadmaps, policy and procedure review, training, facilitation and stakeholder engagement.

Nancy is a Professional Chartered Life Member of RIMPA Global and a sitting member of the RIMPA Global Board of Directors, where she contributes to the strategic direction and initiatives of the association and the broader R&IM profession. In recognition of her significant and ongoing contribution to the industry, Nancy was awarded Life Membership in 2024.

Keith Davis ARIM

Keith is a part time Senior Information Management Consultant with Records Solutions. Keith has extensive expertise in records and information management governance, compliance, strategic frameworks, policy development, project management and system implementation. He is a Professional Associate Member of RIMPA Global and brings strong practical experience across consultancy, government, local council and corporate environments.

Keith has delivered a wide range of consultancy services for organisations including Toowoomba Regional Council, Queensland Rural Adjustment Authority, SEQWater, Sunshine Coast Regional Council, Central Highlands Regional Council, Queensland Teachers Union, Victorian Ombudsman, Brisbane City Council, Gold Coast City Council and Ergon Energy. His work has included information management strategies, records and information management frameworks, business process mapping, training, digitisation planning, archive facility and risk assessments, recordkeeping compliance reviews, eDRMS implementation and retention and disposal projects.

Before and during his time with Records Solutions, Keith held senior leadership and consulting roles including Owner/Principal Consultant, Chief Executive Officer, General Manager Northern Division and Senior Information Management Consultant. In these roles, he has led strategic and operational planning, managed consultants and client relationships, delivered project management services and overseen quality management systems.

Keith’s qualifications and professional development include a Certificate IV in Workplace Assessment and Training, Diploma of Business Management, AIIM Process Mapping, TRIM/ECM Administrator, One 2 One Administrator, and Right to Information and Information Privacy Decision Making.

Kaye England CSRIM CRIM

Kaye is a part time Senior Information Management Consultant with Records Solutions. Kaye is an accomplished records and information management professional with deep experience in information governance, compliance, policy development, training, system administration and strategic planning. A Certified Skilled professional and Chartered RIMPA member, Kaye brings a strong combination of practical consulting experience, formal qualifications and sector knowledge to her work with Records Solutions.

Kaye has held senior information management roles in the university sector, including Manager, Enterprise Information Management at the University of Southern Queensland, where she led enterprise information management strategy, policy and procedure development, data management resources, archival oversight, records disposal and document/content management system governance.

Her consulting work includes privacy audits, records and information management health checks, compliance and maturity assessments, stakeholder consultation, documentation analysis, digitisation planning and methods for managing historic digital records. She has supported organisations to assess their current practices, identify compliance gaps and build practical plans for improving records, privacy and information management outcomes.

Kaye’s qualifications include a Master of Information Studies, a Bachelor of Arts in Librarianship and Corporate Information Management, Certificate IV in Training and Assessment, ITIL Foundation certification, and specialist training in information governance, privacy and compliance. She is also an active contributor to the profession through industry memberships, presentations and published articles on records and information management.

Katie Mathies

Katie is a Casual Data Entry Clerk located regionally. Her work for Records Solutions includes cataloguing and appraisal of local government records.

Juanita Booth

Nita is a Casual Data Entry Clerk located regionally. Her work for Records Solutions includes cataloguing and appraisal of local government records.